Safe shopping by GeoTrustReturns Policy Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we delivered the goods to you in error or they are faulty. In the event of goods being delivered damaged or faulty you must contact us within three working days (see Returns Policy – Faulty goods below) All goods must be returned undamaged and in the original packaging. If a collection is required a charge may be made. Please contact us for a returns authority number. Returns Policy - Faulty Goods For goods that have arrived as damaged or faulty, you must contact us within 3 working days. We reserve the right to offer a replacement for any goods returned to us as faulty or damaged. We will refund the cost of carriage for returning the faulty or damaged goods to us. Your Statutory Rights are Not Affected. If you believe that the goods you have purchased are defective at any time please report this as soon as possible to our customer services. If the goods are within the manufacturers guarantee period we will arrange to replace or repair the goods as per the manufactures guarantee. It may be necessary to inspect the goods in your home prior to replacement. Should this inspection prove the fault to be the result of customer misuse then our normal service charge will apply.
Last Updated: October 22, 2009
